It has been said that Filipinos are one of the most hardworking people in the world. This is also the same observation that our guest for FBP 154, Brianna Carney, has come up with after staying in Asia for a year to gain more insights into the booming BPO industry.
With a business development background herself, Brianna understands the pain points experienced by businesses in building their customer-facing teams. In the US, finding top performers with the dedication and expertise means paying for higher rates which a startup company may not have sufficient funds for.
The Beginnings of CrewBloom
In her quest for bridging the gap between the demand for dedicated customer service professionals and the pool of resources available within the scope of a startup budget, Brianna found herself exploring the outsourcing industry, particularly in India and in the Philippines. From her extensive research and immersion, CrewBloom was born.
CrewBloom is a company that connects top Filipino BPO professionals with US businesses for long-term and full-time remote work. Unlike other freelancing platforms, CrewBloom has an intensive hiring and interview procedure designed to maintain the quality of service provided to their clients. The company vets every contractor, ensuring that they are highly competent and backed with the right experience in the BPO industry. As CrewBloom says, they aim to get the top 2%, nothing but the best from the BPO industry.
In our discussion, Brianna recounts the early days of CrewBloom, how she built the company, and how she found her Filipino co-founder, Kate Ringcodan. She also tells the story of learning Filipino ways of working and how they are building a company culture centered on people who love what they do. If you are a BPO professional looking to avoid long commutes and spending time at an office, it might be high time to explore and transition to working remotely.
Catch FBP 154 and share this new opportunity with family and friends in the BPO industry. Listen to the podcast as we discuss:
- The vision for Crewbloom
- How Brianna met Filipino Crewbloom co-founder, Kate
- Client Screening process
- What you need to do if you want to apply as a Crewbloomer
- Interview process for Contractors
- Future improvements on Crewbloom as a platform
If you have inquiries on the hiring process or anything startup-related, don’t hesitate to get in touch with Brianna or Kate. See their emails on the Links sections.
Watch the Interview on Freelance Blend TV
On traveling and self-development: “The more we know, the more courage we have, the more we seek to learn and understand, the better we’ll be.”
On comparing Pinoy workforce with other emerging markets: “..Filipino workforce is being the most sophisticated and capable in the world today”
- http://crewbloom.com/ – Connecting the best Filipino BPO professionals with US-based startups
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